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When Customer Experience goes bad: Why it's important to get it right
A recent donation I made didn't quite go as planned. Here's how one wrong step can ruin a relationship.
Ray Delany
Jul 11, 2022
4 min read
Delightful Customer Experiences – Why They’re Important
Is the customer experience at the heart of your process? It should be!
Ray Delany
Dec 16, 2021
2 min read
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